The Grange Northwood Privacy Policy

Privacy Policy for The Grange Country House Venue

 

At The Grange Country House Venue, located in Northwood, we are committed to protecting the privacy and personal information of our website visitors, customers, and users. This privacy policy outlines how we collect, use, and safeguard your personal information. By accessing our website and using our services, you acknowledge and agree to the practices described in this policy.

 

1. Information we collect:

 

1.1 Personal Information:

We may collect personal information such as your name, email address, phone number, and postal address when you voluntarily provide it to us, for example, when you fill out a contact form or make a booking inquiry. We use this information to fulfill your requests, provide customer support, and keep you informed about our services.

 

1.2 Non-Personal Information:

We also collect non-personal information such as your IP address, browser type, and device information, which is collected automatically through cookies and similar technologies. We use this information to understand how visitors use our website, improve our services, and customize your user experience.

 

2. Use of collected information:

 

2.1 Providing Services:

We may use your personal information to respond to your inquiries, process bookings, and communicate with you regarding our services. This may include sending you emails or contacting you by phone or postal mail.

 

2.2 Marketing Communications:

With your consent, we may use your personal information to send you promotional emails or newsletters about our services, special offers, or upcoming events. You can opt-out of receiving these communications at any time by following the unsubscribe instructions provided in the email or by contacting us directly.

 

2.3 Analytics and Improvements:

We may use non-personal information to analyze trends, track website usage, and gather demographic information. This helps us to improve our website and tailor our services to better suit our visitors' needs.

 

3. Information sharing:

 

We understand the importance of your personal information and will not sell, trade, rent, or disclose your personal information to third parties without your consent. However, we may share your information in the following circumstances:

 

3.1 Service Providers:

We may engage third-party service providers to assist us in operating our website or providing services to you. These service providers will only have access to the personal information necessary to perform their functions and are bound by contractual obligations to protect the confidentiality and security of this information.

 

3.2 Legal Compliance:

We may disclose personal information if required to do so by law or if we believe that such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users.

 

4. Data Security:

 

We take reasonable measures to protect the security and confidentiality of your personal information. However, please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

 

5. Your rights:

 

You have certain rights regarding your personal information, including the right to access, correct, or delete your information. If you would like to exercise any of these rights or have any questions or concerns about our privacy practices, please contact us using the information provided below.

 

6. Changes to the Privacy Policy:

 

We reserve the right to update or modify this privacy policy at any time without prior notice. Any changes to this policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

 

7. Contact Us:

 

If you have any questions, comments, or concerns about our privacy policy or our data practices, please contact us at:

 

The Grange Country House

Rickmansworth Road

Northwood, HA6 2RB

Email: info@thegrangenorthwood.co.uk

Phone: 01923606760

 

 

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to The Grange Northwood. References to "our Website" or "the Website" are to thegrangenorthwood.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
The Grange Northwood
The Grange Country House, Rickmansworth Rd,
HA6 2RB

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.