Santa’s Toyshop & Santa Lunch

Terms & Conditions

 Thank you for booking the Santa Toyshop Experience/ Santa Lunch with us here at The Grange, Northwood. It is important you and your guests read the information below, as by purchasing tickets for these events, you agree to comply with our terms and conditions.

Purchase Policy

• Tickets can be purchased online, in advance only.
• No walk-up tickets sales will be available.
• You must present your ticket/ barcode on the day of your event so we can scan you in.
• A booking fee will be applied to ticket prices, as advertised.
• All children visiting Santa’s Toyshop, must have a ticket.
• All adults and children attending Santa Lunch, must have a ticket.
• Confirmation emails/tickets will be sent to the email address provided - please ensure that your email address is entered correctly.
• We must be aware of your lunch choice at least 3 weeks in advance. We must be aware of allergies when booking and on the day.

·        Menu choices cannot be changed.

Cancellation Policy

·       Please email us in writing at christmas@thegrangenorthwood.co.uk at least 10 days before your visit if you wish to cancel your booking.

·       After this time we cannot offer a refund on Santa Lunch.

·       We cannot move Santa Lunch bookings.

·       We cannot change Santa Lunch choices with less than 3 weeks notice.

·       No shows or cancellations made 72 hours before your visit will not be eligible for a refund.

Late Arrivals

·       Please arrive at least 15 minutes before the start time/ santa visit time. We cannot accommodate late arrivals.

·       Santa visit time is a guide. Santa will try his best to stick to the scheduled visit time.

·       We do not issue refunds for latecomers or no shows.

·       We cannot offer part refunds.

Location

·       The Santa Toyshop Experience/ Lunch with Santa is located at The Grange Country House, Northwood, HA6 2RB. There is access to the carpark via Rickmansworth Road.

·       Free, on-site parking available.

·       We are not responsible for vehicles parked on-site.

·       Please be mindful of delays or traffic.

·       Arrive at least 15 minutes before your start time/ Santa visit.

·       Please check in at the Main Entrance on arrival where you will be guided by our team.

Contacting the Team

·       Please email us for all questions and enquiries christmas@thegrangenorthwood.co.uk. We will get back to you, but please understand during the busy periods this could take up to 72 hours.

·       We cannot take Santa queries by phone.

 

Your visit

·       The Santa Toyshop Experience lasts approximately 1 hour.

·       The Santa Lunch Experience will last approximately 3 hours.

·       The Santa Lunch experience will start at 3pm, with lunch to be served around 3.30pm. Please arrive on time.

·       Both experiences are group experiences. You will be joined by other people during your experience. Every ticket/ family booking will have a chance to meet Santa privately.

·       Each child ticket booked will receive a small unwrapped gift from Santa.

·       Gifts cannot be exchanged.

·       Santa Toyshop Experience – before visiting Santa you will meet our Elves and have a chance to take photos at a couple of photo opportunity spots. Once you have visited Santa you will then be able to enjoy the rest of the experience by decorating Gingerbread, joining the Christmas Disco and by purchasing hot chocolates, refreshments and merchandise. Please allow about 1 hour for this experience.

·       Santa Lunch Experience – Please arrive at 3pm for lunch to be served around 3:30pm. Families will take it in turns to visit Santa before lunch and in between the courses. Our Elves will guide you to Santa where you will also have the chance to take photos in our photo opportunity spots. Before lunch you will be able to decorate gingerbread. Once lunch is served you will then have the chance to join the Disco. The bar will also be open for merchandise and refreshments.

·       The experience is wheelchair accessible, a team member will be happy to assist you with our ramp.

·       For buggies, please note that there are a small number of steps during the experience. Please ensure children are correctly strapped in.

·       Please inform us if you require highchairs for the Santa Lunch.

·       Please inform us on the day of any allergies.

Photograph/Video Recording

• You are more than welcome to take photos and videos during your time with Santa.
• You are welcome to take pictures throughout your visit. Please be respectful of other visitors and only take pictures of your own children/group.

Safety first

• All visitors under the age of eighteen must be accompanied and supervised by an adult, during the Santa Experience.
• Ensure children in buggies are safely strapped in.
• Smoking/Vaping is not permitted on the Santa Experience or within the building. Smoking areas are located outside the gardens.
• The Grange Country House retains the right to refuse admission to the Santa Experience, even if an advance booking has been made.
• Children to always stay with their parent/ guardian. Children can join the Christmas Disco after they have finished their Lunch with their adults.
• Please always respect the Country House and staff.

We look forward to your visit!